SmallBizGenius Analysis

Sewingmachinesplus.com is an online retailer specializing in sewing machines and related accessories. While some customers praise their helpful customer service and product selection, others report issues with shipping delays, backorders, and unsatisfactory resolution of product issues.

Category Breakdown

Scores based on analysis of 12 recent reviews

Shipping & Delivery

4.0/10

Many reviewers report significant delays in shipping and delivery, often exceeding expected timeframes. Several customers mention orders taking weeks or even months to arrive, with some claiming their orders never arrived at all despite being marked as delivered, leading to frustration.

7 reviews mention this

Customer Service

6.0/10

Customer service experiences are varied, with some reviewers praising the helpfulness and knowledge of staff, especially via chat. However, others report difficulty getting through to representatives, unreturned calls, and unsatisfactory resolutions to issues like defective products or incorrect orders.

6 reviews mention this

Backorders & Inventory

3.0/10

A recurring issue is items listed as in-stock being placed on backorder after the order is placed, often without clear communication. This leads to unexpected delays and frustration, especially when customers specifically request no backorders.

4 reviews mention this

Product Quality & Condition

5.0/10

Some reviewers received used or defective machines. One reviewer noted red fibers inside a new machine, indicating prior use, and another had issues with tension and smooth operation upon initial use.

3 reviews mention this

Pros & Cons

What Customers Love

Helpful customer service representatives available via chat. Mentioned 2x
"Customer Service was very helpful. I like that they implemented a chat also."
Wide selection of sewing machines and accessories. Mentioned 2x
"I've been a customer of Sewing Machines Plus for 4 years and have had great service from them."

Common Complaints

Significant shipping delays and lack of communication. Mentioned 5x
"3 1/2 weeks and product STILL hasn't shipped"
Items listed as in-stock are often backordered after purchase. Mentioned 4x
"Sewing Machines Plus listed all 7 items in my order as in-stock... 6 of the 7 items in my order had been placed on backorder"
Difficulty obtaining refunds or returns for defective products. Mentioned 2x
"When I called to get a return, they told me I was subject to a 20% restock fee."
Inconsistent product quality, with some customers receiving used or defective items. Mentioned 2x
"I only had it opened and out of the package 1 day and noticed right away the tension was messed up and the machine wouldn't run smooth. When I took the bobbin out I noticed red fibers in the bottom of the machine. clearly this was a used machine."
Lack of proactive communication regarding order status and delays. Mentioned 2x
"I did not receive an email saying so. It was the only item backordered."

Common Questions About Sewingmachinesplus

Answers derived from customer review patterns

Is Sewingmachinesplus legit and trustworthy?

Sewingmachinesplus has a mixed reputation based on customer reviews. While some customers report positive experiences with helpful customer service and timely delivery, others have encountered significant issues with shipping delays, backorders, and difficulty obtaining refunds. The inconsistent experiences suggest that while the company is a legitimate business, reliability can vary. Small business owners should carefully weigh the potential risks before placing an order, especially if timely delivery is critical.

Based on 8 reviews

Does Sewingmachinesplus have good customer service?

Customer service experiences with Sewingmachinesplus appear to be inconsistent. Some reviewers praise the helpfulness and knowledge of the staff, particularly when using the chat feature. However, other customers report difficulty getting through to customer service representatives, unreturned calls, and unsatisfactory resolutions to their issues. This suggests that while positive customer service interactions are possible, they are not guaranteed.

Based on 6 reviews

What is Sewingmachinesplus's shipping like?

Shipping is a major point of contention in Sewingmachinesplus reviews. Numerous customers report significant delays, with orders taking weeks or even months to arrive. Some reviewers also mention a lack of communication regarding shipping status and unexpected backorders, further compounding the issue. This suggests that customers should be prepared for potential delays and a lack of transparency when ordering from Sewingmachinesplus.

Based on 7 reviews

Ready to Try Sewingmachinesplus?

Save on your first purchase with 2 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Sewingmachinesplus against 8 similar industry supplies options.

View Alternatives